Office Manager

The office manager is responsible for the non-clinical aspects of the day to day operations in the Behavioral Health Unit and Crisis and Community Based Services.

ESSENTIAL FUNCTIONS

The office manager will be responsible for the following duties:

  • Responsible for daily administrative operations for the Behavioral Health Unit, Crisis and Community Based Services and including support to the Unit Director and Medical Director.
  • Management of reception, client scheduling, insurance validation, registration, medical records, data entry and cash postings
  • Management of scheduling of client appointments to ensure client satisfaction and clinical productivity
  • Works closely with the Intake department to ensure proper scheduling of families entering the clinic.
  • Review reports and discharge cases from EMR as indicated
  • Support families in completing agency paperwork
  • Responsible for hiring and training of support staff
  • Conducts performance evaluations
  • Develops processes and procedures for effective operations
  • Ensures that support staff are HIPAA compliant
  • Ensures that the client waiting area is clean and orderly
  • Implement and maintains office policies and procedures
  • Ensure support staff updates patient’s electronic health records
  • Perform other duties as requested, duties may change and/or be added at any time

KNOWLEDGE AND SKILLS NEEDED

  • Proven work experience as a medical office manager and supervisor
  • Knowledge of accounting, data and administrative processes and principles
  • Ability to handle medical records discreetly
  • Excellent organizational and time management-skills
  • Ability to perform well in stressful situations
  • Communication skills and a customer service orientation
  • B.S. Degree in Healthcare Administration, Business or relevant field
  • Bilingual (Spanish) preferred

EDUCATION         

Bachelor’s Degree

EXPERIENCE      

Five to seven years’ experience as a medical office manager

Two to three years in a supervisory position

Please send cover letter and resume to hr@cfguidance.org

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